WAIVERS

Before you start choosing your chains and charms, I will get you to complete an electronic waiver. It is important that you read this carefully and sign it at the bottom. I will email you out a copy to sign and I will have one available at your appointment too. If you don't sign a waiver, I won't be able to complete your weld.

APPOINTMENTS

You can book your appointment online or email sparkle@moonanddusk.co.uk.

Appointments are for 30 minutes, which gives you time to pick out your options and get welded. If you think you will need additional time to discuss chains or materials, or if you'd like to come along with a friend and each get welded, just send me an email so I can allocate an appropriate time slot for you.

If you can't make your appointment, please let me know as soon as possible by emailing sparkle@moonanddusk.co.uk

My studio is in Larbert. The full address is

Studio 7, D2 The Creative Centre, Lowlands Industrial Estate, Larbert, FK5 3NS

GUARANTEE

If your jewellery pops at the weld within 30 days of it being welded I will reweld it for free at my studio in Larbert. You must report the popped weld within 30 days of your initial appointment via email to sparkle@moonanddusk.co.uk.

If your chain loosens within 30 days and you would like to be tightened back up again, let me know within 30 days via email sparkle@moonanddusk.co.uk and I will resize you.

If you have to remove your jewellery and do so from the welded link, I will reweld for you for free. Just email me sparkle@moonanddusk.co.uk to book in.

If you need to remove your jewellery and would like to have a clasp added rather than it rewelded, I can add a clasp on for a small fee. You can contact me on sparkle@moonanddusk.co.uk to discuss.

RETURNS AND REFUNDS

Because your bracelet is fitted as a custom size, chain and charm choice it is considered as a custom piece of jewellery.

As such, I can't accept returns, refunds or exchanges if you change your mind after your jewellery has been welded.

A chain stretching or breaking at a point that wasn't the original weld point is not considered as a fault, this damage is a result of excessive strain on the chain, or the chain being worn along side other jewellery and being allowed to tangle or entwine.

If you do accidently damage your jewellery please don't panic, I can always take a look and see if I can fix it for you for a small fee.

AGE RESTRICTIONS

I can't weld jewellery for anyone under the age of 18 due to recent changes to the way insurers cover Welded Jewellery.

If you are lucky enough to be over 18 but sill look around that age, please bring ID with you to your appointment

If you have a young person who still wants to be involved in the process, they can still pick out the chain and charms they like, but instead of welding it to fit, I will weld on a clasp so they are able to remove it if needed. This is great for little ones who want to be part of the experience but is still under 18. If their jewellery still fits when they turn 18, I will weld it for them for free as a little birthday pressie from me.

GIFT CARDS

Welded Jewellery Gift Cards can be purchased via my website. Please note that only Welded Jewellery Gift Cards can be used for welded jewellery, normal Moon & Dusk gift cards are redeemable for online purchases only and not for welded jewellery.

Please bring a print out or screen shot of your Welded Jewellery Gift Card along to your appointment and notify my at the start that you wish to pay using a Welded Jewellery Gift Card.

I can't give change or cash for Welded Jewellery Gift Card balances. If you don't use the full balance of your gift card, the outstanding amount will be rolled on for you to use in future.

Gift cards are non-refundable